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Complaints Procedure
 

Our Commitment

The ATI is committed to providing excellence in the management and maintenance of the UK Aerospace Technology Strategy, and its associated funding streams. The ATI takes all complaints that are received extremely seriously.


How to Complain

Email: complaints@ati.org.uk

Complaints Manager
10 Midford Place
London
W1T 5BJ
United Kingdom

What we need from you

In order to process your complaint as efficiently and effectively as possible, it needs to contain:

  • the affected party and a contact name
  • whether this is a new complaint or a follow-up to a previous complaint or reply from the ATI
  • what happened
  • what you would like us to do
  • your full postal address, phone number and email address (if you have one)

What happens next?

Once received, the Complaints Manager will pass your complaint to the relevant person in the ATI to respond.

We aim to answer all complaints within 20 working days. When we this is not possible, you will be given an explanation as to why and a date by which you can expect a full reply.

If you’re not satisfied

Ask for a review

If you are not satisfied with the decision or action to your complaint, you can request a review. This review will be undertaken by an independent member of the ATI Executive Management Team.

It will be necessary for you to clearly explain why you are unhappy with the responses and what you would like us to do about it.

This is the final stage of the internal complaints process.

Feedback on the complaint procedure

Any comments or suggestions on the ATI complaints procedure can be made to the Complaints Manager.