The ATI is committed to providing excellence in the management and maintenance of the UK Aerospace Technology Strategy, and its associated funding streams. The ATI takes all complaints that are received extremely seriously.
10 Midford Place
In order to process your complaint as efficiently and effectively as possible, it needs to contain:
Once received, the Complaints Manager will pass your complaint to the relevant person in the ATI to respond. We aim to answer all complaints within 20 working days. When we this is not possible, you will be given an explanation as to why and a date by which you can expect a full reply.
If you are not satisfied with the decision or action to your complaint, you can request a review. This review will be undertaken by an independent member of the ATI Executive Management Team.
It will be necessary for you to clearly explain why you are unhappy with the responses and what you would like us to do about it. This is the final stage of the internal complaints process.
Any comments or suggestions on the ATI complaints procedure can be made to the Complaints Manager.